Oracle EBS Lead Specialist (O2C / P2P)
Job Description
We are seeking an experienced Oracle EBS Lead Specialist for a remote C2C contract supporting a Dallas, TX based enterprise through a leading global IT services client. Travel is required as necessary. You will lead delivery and support for Oracle EBS financial applications, specializing in Order to Cash (O2C) and Procure to Pay (P2P). You will own ongoing support, maintenance and continuous improvement, along with production support operations, stakeholder engagement, service management and KPIs. The ideal candidate will have 10–12 years managing Oracle application support operations and a strong grasp of financial process flows, accounting concepts and controls. Requirements • 10–12 years managing Oracle application support operations • Bachelor's degree from an accredited college or university • Oracle EBS Financials (AP, AR, GL, CM, iSupplier), specializing in O2C and P2P • Deep understanding of end-to-end financial process flows and accounting impacts • Strong grasp of accounting concepts and financial controls • Proficiency in Microsoft Excel and PowerPoint • Excellent written and verbal communication, facilitation and presentation skills • Strong attention to detail and ability to travel as necessary • Must be authorized to work in the U.S. without sponsorship, now or in the future
Responsibilities
- Serve as client point of contact for daily operational delivery and issue resolution
- Deliver weekly and monthly status, performance reports and operational analytics
- Refine operations and service procedures, standards and policies
- Research and respond to client inquiries with onshore and offshore teams
- Report on KPIs and SLAs with timely, accurate insights
- Work with onshore/offshore teams on data analysis, input review and issue management
- Drive efficiency through continuous improvement and automation
- Manage service quality issues around SLA achievement, performance and delivery quality
- Encourage new ideas and feedback across the team