ServiceNow Citizen Development Lead

Job Description

We are seeking an experienced ServiceNow Citizen Development Lead to enable, govern, and scale citizen development across the enterprise ServiceNow platform. This role will define the operating model, governance framework, and enablement strategy that allows business teams to safely build applications, automations, and workflows using ServiceNow low-code/no-code capabilities while maintaining platform integrity, security, and performance. The ideal candidate will have strong ServiceNow platform expertise, experience with governance and platform architecture, and the ability to coach and support citizen developers while enforcing enterprise standards. Key areas of responsibility include citizen development governance, onboarding and enablement, quality oversight, platform protection, risk management, and continuous improvement of the citizen development operating model. Required experience includes: 7–10 years of overall IT experience 3+ years of ServiceNow platform development and architecture Hands-on experience with App Engine, Flow Designer, UI Builder, and Data Modeling Experience designing governance frameworks and enablement programs Strong understanding of ServiceNow security, platform governance, and upgrade impacts Excellent stakeholder management and communication skills

Responsibilities

• Define and manage the citizen development governance framework
• Establish standards, guardrails, and quality controls for citizen-built solutions
• Design and deliver citizen developer onboarding and enablement programs
• Maintain approved templates, reusable components, and development patterns
• Conduct design reviews and oversee quality assurance processes
• Review and approve citizen-developed applications prior to deployment
• Partner with Architecture and Security teams to ensure compliance
• Monitor adoption, technical debt, and platform risks
• Define application lifecycle processes from intake through support
• Coach and support citizen developers across the organization

Benefits

• 100% Remote Work
• Long-Term Contract Opportunity
• Enterprise ServiceNow Environment
• Collaborative Team Culture
• Exposure to Large-Scale Platform Initiatives
• Professional Growth Opportunities
• Work with Modern Low-Code/No-Code Technologies