Business SME – Crew Management

Job Description

Business Subject Matter Expert specializing in Crew Management to support a major airline operations and product development initiative. Requires hands-on airline crew operations experience with direct exposure to crew scheduling, legality, and operational recovery. Candidate must have owned or directly influenced crew-related decisions. Mandatory: 10+ years airline ops experience with direct crew exposure; crew decision ownership; OCC/IOC exposure; onsite readiness in DFW.

Requirements

• • 12+ years of airline operations experience with a strong focus on crew scheduling, crew control, or crew recovery (mandatory)
• • Direct involvement in crew legality, reassignment, or recovery decisions, preferably within an Operations Control Center (mandatory)
• • OCC/IOC or live operations environment exposure (mandatory)
• • Willingness and ability to work onsite in DFW (mandatory)
• • Strong understanding of crew planning, regulatory compliance (FAR), and disruption handling
• • Experience with management reporting and project coordination tools (Jira, Rally, PowerPoint, Excel)

Responsibilities

• • Act as functional and operational SME for crew management, including crew scheduling, rostering, and regulatory compliance
• • Own or directly support real-time crew decision-making during disruptions, including legality resolution and recovery
• • Work closely with business and technical teams to define requirements and validate crew management solutions
• • Support system configuration, testing, and UAT ensuring solutions reflect actual OCC workflows
• • Provide insights to optimize crew utilization, recovery outcomes, and operational efficiency
• • Prepare and deliver management and status reporting using PowerPoint, Excel, dashboards, and project artifacts

Technologies & Skills