Product Manager / Business Analyst (Customer Onboarding – Payments)
Job Description
The OperAxis team is seeking a Product Manager / Business Analyst for a 13-month hybrid contract with a global payments/fintech client in O'Fallon, MO. Only candidates located in the O'Fallon, MO area will be considered. You will drive improvements to the onboarding experience for cross-border payment services that move money worldwide across bank accounts, mobile wallets and cards. Partnering with Product, Operations, Compliance, Engineering and regional teams, you will identify customer pain points, streamline processes and implement scalable solutions. This is a highly visible individual contributor role with no direct reports. Requirements: - Bachelor's degree required; Master's degree preferred - 5+ years of experience in business analysis, process improvement and product management - Experience with requirements gathering, documentation and user acceptance testing (UAT) - Proven process re-engineering, process mapping, bottleneck analysis and optimization skills - Experience with UI design from a product management perspective - Knowledge of product plans, timelines, dashboards, market research, pricing and business cases - Experience in customer onboarding, legacy system migration and tool optimization - Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels - Digital payments product experience and global launch experience are a plus Responsibilities: - Build a deep understanding of customer needs, the ecosystem and key market dynamics - Support customer experience automation initiatives that improve time to revenue and efficiency - Identify and recommend new features, services and capabilities with global and regional stakeholders - Analyze deployments with regional sales, product, delivery and support teams to drive continuous improvement - Contribute to launch playbooks that guide post-sale customer engagement and implementation - Coordinate cross-functional and global teams to support regional launches and customer adoption - Monitor regional P&L performance against business case commitments - Define clear onboarding process guidance to support product scaling across regions